Join Our Remote Team

Explore open roles in Customer Support, Data Entry, and Administrative Assistance—all fully remote and impact-driven.

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Customer Support Specialist

Team Environment

Join our dynamic, customer-obsessed Support team to resolve issues and deliver exceptional service.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and other channels
  • Troubleshoot and escalate complex issues
  • Maintain detailed records of interactions
  • Collaborate with product and engineering teams
  • Contribute to internal support documentation

Data Entry Analyst

Team Environment

Support our Operations and Analytics team by maintaining and organizing large datasets that drive business decisions.

Key Responsibilities

  • Enter, update, and verify data with accuracy
  • Perform audits to ensure data integrity
  • Generate reports and visualizations
  • Collaborate with analysts to support data-driven initiatives
  • Maintain strict data confidentiality

Administrative Assistant

Team Environment

Collaborate across departments within our Business Operations team to support leadership and drive organizational success.

Key Responsibilities

  • Manage calendars, meetings, and scheduling
  • Prepare documents, presentations, and internal communications
  • Support event planning and coordination
  • Maintain digital filing systems and administrative workflows

Key Qualifications

  • 0–3 years of experience in administrative support, data entry, or customer service
  • Strong multitasking, communication, and problem-solving abilities
  • Exceptional attention to detail and organizational skills
  • Proficient in Microsoft Office, Google Workspace, and Zoom
  • Familiar with CRM platforms such as Zendesk or Salesforce
  • Experience using survey and data insight tools (e.g., SurveyMonkey)
  • Ability to create analytical reports or dashboards to support strategic decision-making
  • Exposure to basic scripting or automation tools (e.g., macros, Zapier)
  • Background in knowledge base development, training facilitation, or content creation
  • Comfortable handling sensitive information and working independently

Our Commitment to Inclusion

We understand that not every applicant will meet every qualification listed. At SurveyMonkey, we value diverse experiences and encourage individuals from all backgrounds to apply. Whether your career path is traditional or unconventional, your unique perspective is welcome here.

Compensation and Benefits

We offer a competitive compensation structure aligned with regional cost-of-living tiers to ensure fairness and equity across our distributed workforce:

Tier Locations Estimated Salary Range
Tier 1 – High-Cost Regions California (San Francisco Bay Area, Los Angeles), New York (NYC metro), Washington D.C., Massachusetts (Boston), New Jersey, Washington State (Seattle) $110,000 – $130,300
Tier 2 – Upper Mid-Tier / Moderately High-Cost Regions Colorado, Hawaii, Maryland, Illinois (Chicago), Connecticut, Oregon, Virginia (Northern VA) $104,000 – $118,000
Tier 3 – Mid-Cost / Standard Market Regions Texas, Florida, Georgia, Pennsylvania, North Carolina, Minnesota, Arizona, Nevada, Michigan, Ohio, Wisconsin, Utah $98,000 – $110,000
Tier 4 – Lower-Cost / Emerging Market Regions Alabama, Arkansas, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, South Dakota, Oklahoma, South Carolina, Tennessee, West Virginia, Wyoming, Vermont, Maine, Idaho, New Hampshire $90,000 – $102,000

The starting salary for this position will be determined based on a range of permissible, non-discriminatory factors, including skills, experience, and geographic location.

Additional Compensation

  • Equity Participation: Eligible employees may participate in our equity program.
  • Performance Bonuses: Based on individual and company performance.

Benefits Package

  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid sick leave and personal time off
  • Parental leave and family support resources

Accessibility and Accommodations

SurveyMonkey is dedicated to fostering an inclusive and accessible hiring experience. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans throughout the application process. If you need assistance or an accommodation, please contact us at [email protected].

Travel

We value meaningful connections and believe in fostering strong relationships with our customers and teammates. This role may occasionally require travel to attend in-person project meetings or team gatherings.

Equal Opportunity Commitment

We are committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic. Qualified applicants with criminal histories will be considered in accordance with applicable laws.

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